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Help Center

We’re here to support you! Have questions, comments or feedback? Here’s how to get in touch with us.
1-855-270-8338 or Bombardier.USA@staples.com.

Per your preference, you may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 1-855-270-8338. Our normal business hours are 7 a.m. - 5:30 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day.



Pricing and Payment

  • Payment Methods

    Acceptable Payment Methods
    • Corporate and Personal orders via credit card. Major credit cards are accepted (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect

  • Offers and Promotions

    If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes. Promo code redemptions are not done in Ariba, but in external link.

  • Printing Your Receipt

    If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

  • How do I update my payment method?

    See the Credit Card Billing Information section of the ‘My Account’ My Account page.

  • What Keeps My Credit Card Safe?

    At this web site, whenever you provide any personal information (e.g. when making a purchase, requesting a catalogue, completing an e-mail form), we encrypt it so that no one can read it while it is being transmitted over the Internet. At this time, all information (such as your name and address) is safely stored behind a firewall. A firewall is a set of related programs that protects your information from users from other networks. We only keep and process payment card information for the duration of the order. Because of this, we require payment card data to be re-entered for each order.



Shipping and Delivery

  • What are normal production and delivery times?

    Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

  • How do I track my order?

    Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

  • How can I get my order faster?

    We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

  • What happens if a product is backordered?

    We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

  • What if I need to change my shipping method after purchase?

    Once the order is placed, call Customer Service at 1-855-270-8338.

  • What do I do if my order has not arrived?

    Call Customer Service at 1-855-270-8338.

  • Can I have my order shipped to multiple addresses?

    Yes, simply call us at 1-855-270-8338 or e–mail us at Bombardier.USA@staples.com when placing your order to specify multiple shipping addresses.

  • Can I ship to an APO address?

    All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

  • How do I know if my order has been received?

    When you submit your order online, an order confirmation screen will be generated confirming your order number. Please print out this page for future reference.

  • What if I need an item delivered for a certain date?

    Consult our available shipping methods below: U.S.
    • Ground – Delivery in 3-7 business days
    • 2 Day – Delivery by 4:30 PM the 2nd business day
    • Next Day – Delivery by 10:30 AM the next business day


    International:
    • DAP-UPS WW EXPD – Delivery in 1-3 business days
    • DAP-UPS WW EXPS – Delivery by 12:00 PM in 1-2 business days
    • DAP-UPS WW SVR – Delivery by 4:30 PM in 1-2 business days

    For delivery to Canada, please order on our Canadian site: https://boutiqueaviateur.corpmerchandise.com

  • International address

    Importer Responsibilities: Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

    Product Restrictions: Many products can be shipped throughout the world, however, certain items may be restricted or even prohibited in some countries. Other items may be subject to US government export controls or cannot be exported due to their nature, such as perishable or potentially hazardous goods.

    Documentation Fee: All export orders are subject to an export research and processing fee; cost calculated as $5 per SKU (multiple garment sizes not applicable). Final charges will be submitted to the shopper for approval prior to shipping.

    Duty and Tax Obligations: Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

    Transit Times and Delivery: International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.

    Returns: Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at Bombardier.USA@staples.com or 1-855-270-8338.

    Contact SPP for More Information: For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at Bombardier.USA@staples.com or 1-855-270-8338.



Orders and Returns

  • What are normal production and delivery times?

    We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 1-855-270-8338 or email us at Bombardier.USA@staples.com to begin the custom order process.

  • Exchange and Return Policy

    Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 1-855-270-8338 between the hours of 7 a.m. and 5:30 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

  • How do I check the status of my order?

    After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

  • What if I need to change my order?

    Once the order is placed, call Customer Service at 1-855-270-8338.

  • How can I access my past orders or invoices?

    You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

  • How can I check item availability?

    You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

  • When will my refund be received after returning an item?

    Call Customer Service at 1-855-270-8338 for more information.

  • How can I track my return?

    Call Customer Service at 1-855-270-8338 for more information.

  • How do I return an item?

    To return an item, please follow the instructions on the back of your packing slip. Simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 1-855-270-8338 for more information.

  • What if my item arrives damaged or defective?

    Call Customer Service at 1-855-270-8338. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

  • What is your return policy?

    You are able to return an item within 60 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 1-855-270-8338 for more information.

  • Do you need to order item/s from Bombardier Canada Store?

    Call Customer Service at 1-855-270-8338.

  • What is your return policy?

    You can visit Bombardier Canada Store and shop here to place an order. Or contact: Bombardier.Canada@Staples.com / 1-855-235-1870 NOTE: Extra import fees would apply for duty & brokerage

    For further assistance call our Customer Care Center, please dial 1-855-270-8338. Our normal business hours are 7:00 am – 5:30 pm Monday to Friday CST. After hours, our voicemail system will allow you to leave a message, and one of our Customer Care Representatives will be in touch the following business day. We have made every effort to make your shopping experience easy. If you encounter any difficulty using these pages or if you have questions about your order, contact us at: Bombardier.Canada@Staples.com



International Orders

  • International Ordering Policy

    There are many issues that can occur when merchandise is shipped from the United States internationally. Certain items have restrictions for certain countries due to the manufacturing country of origin. In other cases, the recipients may be required to pay duties and taxes upon arrival. Upon placing an international order, a member of our team will contact you with estimates of your cost for shipping and in some cases, duties and/or taxes.

    Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country. You will be required to respond to a “customer approval letter” and agree to this note in order to release your order for packing and shipping.

  • International Shipping

    All shipments are made by the most economical air carrier unless otherwise specified. Typical orders will ship via USPS from the United States. Prices are Freight on Board (FOB) shipping point and the freight costs will be added to your credit card charge at the time of shipment. International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Although orders may arrive sooner, please allow 4-6 weeks for delivery. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a date.

    When checking out for your international purchase please select the ‘Credit Card Purchases International Locations’ option from the Method of Payment drop down menu. Your shipping method will automatically populate based on this. Click ‘Continue’ and provide your shipping and credit card information on the next screen to complete your order.

    International Customs/Duties/VAT: In the event that your order is stopped at customs, all customs, duties, and value added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

  • International Returns

    Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email with our International Customer Service:
    Bombardier.USA@staples.com Toll Free Number (for U.S. Residents Only) 1-855-270-8338 or 1-508-253-3555 (Additional telephone charges may apply by your local provider)

    Our normal business hours are 7 a.m. - 5:30 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day. Contact SPP for More Information:
    For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at Bombardier.USA@staples.com Toll Free Number (for U.S. Residents Only) 1-855-270-8338 or 1-508-253-3555 (Additional telephone charges may apply by your local provider) On-line chat

  • Payment

    Staples Promotional Products accepts MasterCard, Visa and American Express. Some restrictions may apply.



In-Stock Orders

Your purchases are backed by our 60-day Satisfaction Guarantee.

Your purchases are backed by our 60-day Satisfaction Guarantee. If the in-stock merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Please call Customer Service for return/refund options on drop-ship products. Our friendly Customer Service Department is available at 1-855-270-8338 between the hours of 7 a.m. and 5 p.m. CST.



Important Notice:

Attention California residents: California’s Proposition 65 requires sellers to notify California consumers at the time of purchase if product warnings are necessary. Businesses are required to label their products that may potentially have the slightest detection of any of the 900+ chemicals mentioned on the OEHHA list. We know you’re concerned about product safety, and we take all necessary steps to comply with State and Federal applicable safety and health requirements.
We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has determined that it does not require the Prop 65 warning.

Notice Regarding Tariffs: Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.

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